Terms of Service

These Terms of Service (“Terms”) govern access to and use of the LAHV+ application, website, application programming interfaces (APIs), QR workflows, POS terminals, and related services and features (collectively, the “Platform”) owned and operated by ankaEK Pvt. Ltd., a company registered and incorporated under the laws of Nepal (“Platform Provider,” “we,” “us,” or “our”).

By creating an account and accessing and using the Platform, you agree to be legally bound by these Terms and our Privacy Policy, which explains how we collect, use and disclose your personal data. If you are an individual using the Platform on behalf of an organization, you represent that you are authorized to agree to these Terms on its behalf. If you do not agree to these Terms, you must not access or use the Platform.

We may periodically update these Terms. Your continued use of the Platform constitutes your agreement to those updates. We may, in our sole discretion and at any time, discontinue this Platform or any of its part, with or without notice, or may prevent your use of this Platform. You agree that we will have no liability to you if this Platform is discontinued or your ability to access the Platform is terminated. In such event, you must cease all use of the Platform and delete your account. Your access to the Platform may be terminated immediately, in our sole discretion, if you fail to comply with any provisions of these Terms. You agree and consent to us using your personal data to improve our products, services, technologies, and advertising.

The Platform is offered only in Nepal (the “Service Region”). You may access and use the Platform only while located in the Service Region.

All title, interest, and intellectual property rights remain with us, the Platform Provider. You may not sell, transfer, modify, or distribute the Platform or copy or distribute text, pictures, music, video, data, hyperlinks, displays and other content provided by the Platform.

Except as and only to the extent permitted by applicable law, you may not and may not permit any third party to copy or reproduce (other than a single copy for installation/backup), decompile, reverse engineer, disassemble, decode, translate, adapt, attempt to derive the source code of, or create derivative works of the Platform Software; remove or alter any proprietary notices; or circumvent any technical protection or access-control measures. “Platform Software” means the LAHV+ mobile application(s) and any other software components of the Platform that we make available to you, including client-side code delivered by the website (e.g., HTML, CSS, JavaScript), APIs, SDKs, libraries, and any server-side software or interfaces to which access is provided, but excluding Content (as defined in LAHV+ Content).

This Platform, and any services performed, provided or enabled by or through this Platform and all the information, communications, scripting, photos, text, video, graphics, music, sounds, images, trademarks, logos, product and program names, and other materials that may be provided to you via this Platform (collectively “Content”) are the property of the Service Provider and are protected under intellectual property laws, and are intended for lawful use by registered users of this Platform. “Content” may include, without limitation, parking rates, zone/location identifiers, availability/occupancy data, rules/restrictions, maps, analytics and dashboard outputs, and other data surfaced by the Platform. You may not extract, copy, publish, or use Content to create or maintain any dataset, service, or database.

You represent that you will use the Platform and Content only for the purposes permitted by these Terms, that all information you submit is accurate and truthful, and that you will promptly notify us if any of your information changes.

You agree not to download, display or use any Content in connection with products or services that are not those of the Platform Provider or in any other manner that is likely to cause confusion among users, or that otherwise infringes on its licensors’ intellectual property rights. You further agree not to misuse any Content.

The Platform requires you to create an account providing your personal information including your name, address, vehicle information including license plate number, mobile telephone number, business details (if relevant), email address and method of payment. If you elect not to provide such information, you may not be able to access certain Content or participate in certain features of the Platform. If you choose to open an account or submit the requested information, you must provide current, complete, and accurate information. It is your responsibility to maintain the currency, completeness, and accuracy of your information. Any loss caused by your failure to do so is your responsibility.

After you have fully completed the registration form, you will be asked to choose a password and a username. You must maintain the confidentiality of your password and account. After registration, you must access the Platform using a single, unique user ID assigned to you (each, a “User ID”). If you are an organization, each authorized user must have their own User ID; shared or generic credentials are prohibited. To mitigate abuse, we may limit or terminate concurrent active sessions per User ID across the Platform.

You are entirely responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. You further agree not to email, post, or otherwise disseminate any User ID, password, PIN, or other information which provides you access to the Platform. We are not liable for any loss that you may incur as a result of someone else using your password or account.

We may collect and use technical and usage data, including but not limited to technical information about your device, date and time of Platform access, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you. You grant us the permission to use this information to improve our services.

You can pay for parking services (“Parking Payment Services”) by either: (a) using the LAHV+ app; or (b) accessing our website, either on your desktop or mobile browser. You are responsible for correctly entering/identifying the relevant parking location in which your vehicle is parked. The location informs us where your vehicle is parked and links to the parking rates and time restrictions, if any, which are in effect at the location. These rates allow us to charge you for your parking and apply any time restrictions on the amount of time you are permitted to park your vehicle in the location. Note that use of the Parking Payment Services does not guarantee you a parking space and you may only activate the Parking Payment Services after you have found an available space.

All notices and signs or directions made by operators, traffic attendants or authorized persons (e.g., the suspension of a parking space) shall take precedence over any information that you receive from the Platform. All applicable parking rules and regulations at the location apply to you. You agree to pay all fees for Parking Payment Services provided to you. We will process parking fees from your chosen method of payment.

You are responsible for ensuring that you have properly activated the Parking Service for the location before you leave your vehicle unattended. You are responsible for any fine, ticket, or penalty charge issued between the time of parking the vehicle and the electronic notification that your vehicle is validly parked. In the event that the Platform is unavailable, you must pay the appropriate parking fee that is due by paying at a payment device located on the site.

We are not responsible for any fines, parking tickets, penalty notices and the enforcement of parking related offenses you incur or receive regardless of whether you receive any notification via the Platform that your vehicle is validly parked. You are solely responsible for resolving any issues that you may have regarding the issuance of fines, parking tickets, penalty notices or your vehicle being impounded.

You may close your Platform account at any time, by notifying us. If (a) you do not use the account for an extended period of time; or (b) we deem your use of the Platform to constitute attempts at fraud or misuse, we may end your access to the Platform and close your account.

The following requirements apply to your use of the Platform:

• You will not use any electronic communication feature of the Platform for any purpose that is unlawful, tortious, abusive, intrusive on another’s privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening, or hateful.
• You will not use the Platform for any commercial purpose.
• You will not upload or otherwise transmit any material that contains viruses or any other computer code, files, or programs which might harm, interrupt, limit, or interfere with the functionality of any computer software or hardware or telecommunications equipment.
• You will not rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Platform or any of its features or functionality to any third party for any reason.
• You will not remove, delete, alter or obscure any trademarks, copyright, patent or other intellectual property or proprietary rights notices from the Platform.
• You will not collect or store personal data about other users.
• You must not share your account or allow any other person to access the Platform using your User ID. We may limit concurrent active sessions per User ID across the Platform to prevent misuse.
• You may not access, search, collect, index, copy, extract, harvest, or otherwise gather any part of the Platform or Content by automated or programmatic means (including robots, spiders, crawlers, scrapers, offline readers, or scripts).
• You may not bypass, disable, or interfere with any access-control, rate-limiting, or other technical or administrative measures (including CAPTCHAs, API keys, authentication, geofencing, IP blocks, or session management).
• You may not use bots or scripts to create, modify, extend, or cancel parking sessions or other transactions, or to monitor or reserve inventory (e.g., spaces, passes) at scale.
• You may not access the Platform to monitor its availability, performance, or functionality, or for benchmarking or competitive analysis, or to build, train, or improve models, datasets, products, or services that compete with or replicate the Platform.
• Other than transient caching necessary for your own use of the Platform, you may not copy, store, or export Content in bulk; create or publish databases of locations, zone identifiers, rates, rules/restrictions, availability/occupancy, enforcement information, or other data; or resell, syndicate, or license such data.
• You may not create or use accounts, identities, or devices (including synthetic or disposable accounts) for automated access, or to circumvent technical measures or enforcement actions.
• If we notify you that your access is unauthorized or non-compliant, you must immediately cease the activity and permanently delete any Content obtained in violation of these Terms. We may monitor use, throttle or block traffic, revoke access, and pursue any remedy available under applicable laws.

There are a number of trademarks, logos, service marks, slogans, product names and designations and other proprietary indicia (collectively “Trademarks”) used on the Platform and in the Content. By making these Trademarks available through the Platform and in the Content, we are not granting you a license to use them in any fashion, and you are not granted any license under any of our Trademarks or other intellectual property rights, except as specifically set forth in these Terms.

The Platform, Content, and the selection, coordination, and arrangement thereof, are owned by the Platform Provider. You may not engage in unauthorized copying, displaying, selling, distributing or other use of any Content or Platform. You acknowledge that the Content and Platform are protected by intellectual property laws including copyright laws, trademark laws, and patent laws.

The Platform and its subsidiaries, officers, employees, and contractors and each of their officers, employees and agents (“Affiliates”) make no claim, representation or warranty regarding the completeness, accuracy, timeliness or adequacy of any information, facts, views, opinions, statements or recommendations contained on the Platform. Reference to any product, process, publication or service of any third party by trade name, domain name, trademark, service mark, logo, manufacturer or otherwise does not constitute our endorsement or recommendation.

The Internet may be subject to breaches of security. We are not responsible for any resulting damage to any user’s device or computer from any such security breach or from any virus, bugs, tampering, unauthorized intervention, fraud, error, omission, interruption, deletion, defect, delay in operation or transmission, computer line failure or any other technical or other malfunction. We make no representation or warranty whatsoever regarding the suitability, functionality, performance, availability or operation of the Platform. This Platform may be temporarily unavailable due to maintenance or malfunction of computer equipment.

Any failure or delay for us to comply with provisions of these Terms because of an act of God, war, fire, riot, terrorism, earthquake, pandemic or epidemic, actions of governmental authorities or for any other reason beyond our reasonable control shall not be deemed a breach of these Terms.

The Platform and the Content are made available on an “as is,” “as available,” and “with all faults” basis. We specifically disclaim all warranties, express or implied, including, without limitation, the warranties of merchantability, quality, fitness for a particular purpose, and non-infringement, with respect to the Platform and the Content. We do not warrant that the functions or services performed, provided, or enabled by or through the Platform will meet your requirements, that the operation of the Platform will be uninterrupted or error-free, or that defects in the Platform will be corrected.

You agree that we are not liable to you for damages of any kind, whether based in tort, contract, strict liability or otherwise, including, without limitation, any direct, special, indirect, incidental, consequential or punitive damages resulting in any way from or in connection with: (a) the Platform or the Content; (b) any errors or omissions in the technical operation or Content of the Platform; (c) any action taken in connection with an investigation by us or government authorities; (d) any action taken in connection with copyright owners; or (e) the conduct, actions or inactions of Platform users or your interactions or relationships with Platform users. By accessing the Platform, registering with the Platform and/or accepting any information from the Platform, you agree to indemnify, defend, and hold the Platform and its Affiliates harmless from and against any actual or alleged claims, demands, causes of action, judgments, damages, losses, liabilities, and all costs and expenses of defense (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any law; (c) a claim by a third party that is based on your use of the Platform or the Content; (d) information or material posted or transmitted through your computer or account, even if not submitted by you; (e) any misrepresentation made by you; (f) any dispute between you and another user of the Platform; (g) the theft, misappropriation or disclosure of your username/password/PIN and other data or metadata; and (h) your authorization of anyone else to use your password.

The use of the Platform may require use of a mobile device and phone service, wireless mobile data service, and text messaging capability, which must be obtained from your wireless carrier. You are responsible for obtaining and paying for such additional services and usage charges from your wireless service in connection with your use of the Platform. You may be required to send and receive, at your cost, electronic communications related to the Platform, including administrative messages, service announcements, and diagnostic data reports, from us or your mobile carrier. Message and data rates may apply from your mobile carrier.

We make no representation that the Platform will be compatible with or provided by all mobile carriers. The information in any Platform message may be subject to certain time lags and/or delays. You are responsible for managing the types of SMS texts and notifications you receive. Message and data rates may apply.

The invalidity of any provision in these Terms shall not affect the rest of the provisions, which shall remain in full force and effect.

These Terms shall be governed by the laws of Nepal, and the parties submit to the exclusive jurisdiction of the courts located in Nepal.